Refunds and returns

For most goods bought online, you may tell us that you are cancelling within 14 days after you receive the goods. You then have a further 14 days to return them. Statutory exceptions can apply, including certain personalised or sealed hygiene goods.

Email caseresolution@customersupport.care before returning an item. We will provide the return destination. Unless the goods are faulty or we agree otherwise, you are responsible for the direct return cost.

Refunds are made to the original payment method. We may wait until the goods are returned or you provide evidence that they were sent. Faulty, misdescribed or undelivered goods are handled under the Consumer Rights Act 2022 and your statutory rights are not limited by this policy.